Refund policy

Because every t-shirt is made to order just for you, we do not accept returns or exchanges for change of mind, wrong size selected, or minor colour differences from what you saw on screen. Please check the size chart and design carefully before ordering.

We'll replace your order for free if:

• It arrives damaged or defective
• You receive the wrong item or wrong size from what you ordered
• There's a printing error on our end

The one thing we need from you: Please film an unboxing video when your parcel arrives. This is the single most important step, without a clear unboxing video, we're unable to process a replacement, since our printing partner requires it to verify any issue. So before you tear into that parcel, hit record.

How to request a replacement: Email us at thehouseofgoodsofficial@gmail.com within 48 hours of delivery with the following:

• Your order number
• A clear unboxing video
• Photos of the defective or wrong product
• Photos of the original packaging

Once we have all of these, we'll verify the issue and arrange a replacement. Quick and painless.

What we can't accept: Because each t-shirt is made just for you, we're unable to accept change-of-mind returns or returns for ordering the wrong size. We know that's a bit strict, so please check the size chart on each product page before ordering.

Refunds: If a replacement isn't possible for a genuine issue on our side, we'll process a refund to your original payment method. For COD orders, refunds are made via UPI or bank transfer within 5 to 7 working days after we confirm the issue.

A note on colours: Screens display colours differently, so slight variation between your screen and the printed t-shirt is normal and not considered a defect.

We're a small team and we genuinely want you to love what you get. If something's not right, just talk to us.